Tag Archives: calendars.com

Shopping Local can be Shopping Online

I’m a big believer in shopping locally, but it seems that online shopping gets left out when folks talk about shopping in their hometown. Let’s use Austin as an example. There are many online retailers based in Austin, so you CAN shop local and online at the same time. Here’s a quick list along with their cyber-weekend offers – I’m sure there are others so comment or email me rgecweb @ gmail dot com and I’ll add any companies I left off.

Calendars.com

Since 1999, Calendars.com has been bringing consumers the largest selection of calendars through an easy-to-use website and pop-up calendar stores across the nation. Located in Austin, Texas, Calendars.com is the leading online retailer of calendars and organizational planners.
Beginning today (Wednesday, November 21st) Calendars.com is having a site wide Black Friday sale that extends until Tuesday, November 27th. Everything on Calendars.com is 10-60% OFF, including: calendars, planners, games, books, EVERYTHING! Calendars.com is also offering customers free shipping on every order, with no minimum purchase.

Website: www.Calendars.com
Twitter: https://twitter.com/Calendars
Facebook: http://www.facebook.com/Calendarscom

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Compact Appliance

For over 13 years, Compact Appliance has been providing consumers with modern, smart appliances and home goods over the internet. The company began as Richlund Ventures in Austin in 1999, a boat and RV appliance retailer, and grew into Compact Appliance which offers customers modern, eco-friendly appliances and specialized products for their home.
Through November 30th, Compact Appliance is giving shoppers up to 20% off select categories, free ground shipping on select items, no sales tax, and free returns on products until next Friday. Check their Facebook page and website for more information on these deals.

Website: www.compactappliance.com
Twitter: www.twitter.com/LivingDirectNet
Facebook: www.facebook.com/LivingDirect

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Easy Canvas Prints

Easy Canvas Prints was established in 2010 in Austin, Texas, with the goal of delivering top quality canvas products to their customers. Through Easy Canvas Prints, shoppers can turn their personal memories into a masterpiece, as their photos are transferred on to canvas using the canvas creator.
Easy Canvas Prints is providing a variety of Black Friday promotions, some of which are going on right now! One such deal is buy one canvas print, get one free plus free shipping. You can enter to win a $300 Best Buy gift card on the Easy Canvas Prints Facebook page, and submit your own photos on their Facebook wall to win a free canvas print.

Website: www.easycanvasprints.com
Twitter: www.twitter.com/easycanvas
Facebook: www.facebook.com/EasyCanvasPrints

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FringeSport

FringeSport was founded in 2010 by two brothers from Texas who are passionate about physical fitness and improving yourself through hard work and dedication. Co-founders Peter and Alex are knowledgeable about their extreme fitness products because they use the equipment they sell. Their garage gym supply business caters to lifters, CrossFit enthusiasts, and those devoted to physical culture.
Friday, November 23rd through Monday, November 26th, FringeSport is offering great deals on their entire stock of bumper plates, barbells, kettlebells, gymnastic rings, plyometric boxes, medicine balls, jump ropes, strength bands, weight vests, and sandbells. Visit FringeSport’s Facebook page for more information on their Black Friday sale.

Website: www.fringesport.com/
Twitter: www.twitter.com/fringesport
Facebook: www.facebook.com/FringeSport
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Golfsmith

Carl Paul and his wife Barbara started Golfsmith in their home in Edison, New Jersey in 1967 with the goal of designing and delivering custom golf clubs and related gear to golf clubs nationwide. Golfsmith moved to Austin in the 1970s, initially as a catalog-based business, but eventually moving into their own headquarters which includes corporate offices, a practice range, a Golfsmith store, and shipping/distribution facility.
Golfsmith’s Black Friday promotions include free shipping with a purchase of $75 or more, and 15% OFF orders of $125 or more. Both promotions include all products on the Goldsmith site, and can only be redeemed by entering the promotion codes listed. Check the site for more details.

Website: www.golfsmith.com/
Twitter: www.twitter.com/Golfsmith
Facebook: www.facebook.com/golfsmith

Calendars.com adds Holiday Call-outs via Social Media

Calendars.com just added a cool little banner / link to the lower right margin of its site. It gives you the day’s “holiday” and it coincides with its Facebook cover image which is changed out each week to give that week’s “holidays.”

Monetate is being used to easily schedule the website banner.

Customer Service and Operations Manager Opportunity – Austin, TX

Company: Calendars.com
Job Title: Customer Service and Operations Manager
Reports to: Director of Ecommerce Operations and Customer Service
Location: Austin, Tx

Duties:
– Responsible for recruiting, hiring, retention, and ongoing management of Regular Full-Time Employees and 25+ seasonal agents.
– Oversee “Wow! That was easy” “Exceptions Made Here” customer experience, maintain communication, and ensure service levels are met across all channels
including: phone queues, email queues, chat queues, and new media channels (Facebook, Twitter, etc)
– Handle level 3 customer escalations
– Oversee training of seasonal agents
– Develop and maintain engaging training and reference materials including internal knowledge base
– Manage Quality Assurance processes including maintaining documentation, coaching, and conducting QA calibration sessions to profitably deliver service levels
– Monitor all customer feedback and work with relevant company departments to enable proactive and effective service
– Analyze customer contact, sales, and operations reporting to ensure operational and financial performance metrics and service level goals
– Analyze trends and develop plans to drive improved customer experience.
– Set clear and effective standards
– Review and implement Contact Center policies and procedures
– Manage workforce planning, forecasting, and staffing processes to profitably deliver service levels
– Maintain and continually improve customer self service knowledge base
– Work with Supervisors and Team Leads to develop and implement seasonal incentive programs including daily sales incentives and long term incentives.
– Identify, document and report problem issues regarding technology, promotions, and processes.
– Oversee dissemination of promotional and procedural information
– Identify, document, report and track problem issues regarding technology, promotions, and processes
– Document and maintain Standard Operating Procedures for Contact Center Operations
– Demonstrate positive and professional leadership behaviors to drive customer and employee satisfaction.
– Build and maintain strong collaborative relationships with internal and external business partners.
– Evaluate Contact Center professional development opportunities and provide feedback on industry best practices.
– Implement down time projects.
– Identify and cultivate subject matter experts
– Work cross departmentally to support company values of Commitment, Integrity, and Openness
– All other duties as required to provide a superior customer experience to internal and external customers.

Required Knowledge/Training/Skills/Qualifications:

· Bachelor’s degree and/or 6-10 years of Contact Center Operations/Management experience.
· 3-5 years E-Commerce Customer Service Experience
· 3-5 years experience training and creating training materials in E-Commerce field.
· Demonstrated knowledge of Contact Center best practices and service metrics.
· Demonstrated knowledge of Contact Center technologies including email management tool, voice, chat, and workforce management.
· Must be willing to support our mission to Create Joy and Gratitude and have a positive attitude.
· Must motivate and inspire team to achieve highest potential.
· Strong organizational skills. Detail-Oriented. Self starter. Intrinsically motivated.
· Strong verbal and written communication skills.
· Excellent interpersonal skills – team player.
· Team-oriented demonstrating a willingness to collaborate with team members.
· Ability to synthesize information, make inferences, problem solve, and offer solutions.
· Ability to multi-task and organize.
· Excellent Excel, Word, Outlook, and Internet Explorer skills. Intermediate SQL and ATG CSC skills a plus.
· Ability to type 30 – 40 WPM

Send resume and cover email to hireme@calendars.com