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Far West Capital seeks Marketing & Business Development Director

Marketing & Business Development Director

Summary: Marketing & Business Development Director: Financing firm in Austin is hiring. Looking for rock star talent to join our team.

Skills: 10+ years of progressive leadership experience in marketing, with specific experience in marketing and branding campaigns, analytics and metrics, strategy and lead generation. Balanced leadership style, a high level of intellectual agility to set a clear vision, and the willingness to be hands-on and lead by example.

Role: The ideal candidate will be a seasoned and skilled marketing and business development expert with a proven track record of successful campaigns and programs that result in lead generation and increased brand awareness for Far West Capital.

We unleash potential in our clients and each other, to create a well-respected, sustainable finance company where the team can find opportunities for meaningful work that supports their personal and professional growth while providing the means for a high quality of life and financing stability for themselves and their family. This will result in a positive impact for all stakeholders.

Mission: What outcomes will you produce after 12 months at Far West Capital?
The mission of the marketing and business development director is to increase lead generation and direct the marketing efforts at Far West Capital by (1) reporting directly to the CEO and keeping him informed of all lead flow, campaigns, events and other marketing-related activity and ensuring regular communication with the internal and external teams, (2) providing guidance, leadership and support for campaigns and programs and to the internal and external teams on a regular basis, (3) maintaining rhythm, (4) managing expectations and (5) working with the outsourced marketing, PR and social media firm to provide creativity, strategy and innovation with measureable results to each marketing campaign and program.

Job performance will be measured and compensation aligned with the number of new leads in the pipeline, number of new closed won opportunities and dollar amount of new closed/won opportunities.

Outcomes:
1) Worked with outsourced marketing, PR and social media agency of record to develop, implement and facilitate annual marketing plan for the company
2) Plan, administer and track the company’s marketing budget
3) Manage relationship with outsourced marketing, PR and social media agency – oversee strategic marketing, social media and PR campaigns
4) Develop trade show production schedule and plan for the year, which includes registering for sponsorships, vending, preparing the booth (with marketing material, SWAG, etc.), attending and staffing shows
5) Oversee business development activities including: manage lead flow analytics, reporting and referral source nurturing
6) Oversee database management quality including, segmentation focus quality, ongoing database scrubbing and ongoing merging of databases with social media outlets including LinkedIn (currently all services are being performed by a contractor)
7) Update the team on upcoming events, campaigns, plans, etc. to keep people informed and motivated
8) Day-to-day customer relations as the main point of contact to provide strategic counsel, convey status, set expectations, manage budget, anticipate needs and adjust plans accordingly, and find solutions to problems. The ability to take the knowledge of a client’s company and suggest other things we can or should be doing to help them achieve their goals.
9) Collaborate and provide feedback to outsourced team of plans, messaging documents, press releases, blogs and company brochures, case studies, etc.
10) Strong ability to analyze results of campaigns and monitor and measure lead flow
Critical Competencies:
• Mastery – Bachelors degree in marketing or related field. 10+ years of marketing experience with a portfolio that reflects it. Two years experience at a director level or five years experience as a marketing manager.
• Analytical Skills ¬– Excellent analytical skills. Must be able to understand and work with marketing performance data and economics, identify trends and react quickly.
• Organization & planning – Must be able to prioritize and successfully manage multiple projects/deadlines. Plans, organizes, budgets and schedules in an efficient, productive manner. Focuses on key priorities.
• Intelligence – Strong problem solving skills. Demonstrates ability to quickly and proficiently understand and absorb new information.
• Proactive – Resourceful and shows initiative. Has the desire to continuously improve skills and experience and a drive to push new boundaries. Identifies what needs to be done and does it before being asked or before the situation requires it. Keep abreast of marketing trends and competitor offerings.
• Efficiency – Must be able to thrive in a fast-paced, collaborative, entrepreneurial environment. Able to produce significant output with minimal wasted effort.
• Work ethic – Possesses a strong willingness to work hard and sometimes long hours to get the job done. Has a track record of working hard.
• Attention to detail – Exceptional eye for detail. Ensuring final campaigns and materials are flawless.
• High standards – Expects personal performance and team performance to be nothing short of the best.
• Attention to communication – The ability to ensure information is passed on to others who should be kept informed. Excellent verbal and written communication.
About Our Team
At Far West Capital, we not only work to help our clients unleash their potential, but also the potential of our incredible team of employees. We hire only the top talent in our industry, and we work hard to keep our employees challenged and inspired. Our work culture is one of transparency, trust, learning, authenticity and confidence.

Who Should Apply?
• Marketing and business development experts interested in a full-time position in Austin, Texas
____________________________________________________________
Company benefits include: Medical plan, dental plan, disability coverage and life insurance offered. Other benefits include 401(k) retirement plan, flexible spending accounts, paid time-off, and a professional, supportive and comfortable work environment that just so happens to have a fully stocked kitchen and catered meals.

Apply
Email your resume including a cover letter describing your alignment with the job mission along with your 2) salary requirements and 3) work samples to info@farwestcap.com with subject: Marketing & Business Development Manager Position.

Developer – Software Engineer Opportunity Austin TX

Job Title: Developer/Software Engineer
Supervisor: VP of IS & Distribution
Location: Expo 2 Office

General Purpose:

Responsible for helping build, test and support internal PC applications to manage our stores nationwide.

Responsibilities:

• Maintenance of existing PC applications.
• Design, develop and test new applications as required.
• Interact with team members to understand and/or develop technical and business requirements.
• Participate in the QA and maintenance process.

Qualifications/Basic Job Requirements:

• Minimum of 2-5 years of industry experience.
• Bachelor of Science degree in Computer Science, Software Engineering, MIS or related field.
• Object Oriented Analysis and Design/Development (OOA/OOD).
• Ability to write SQL for MS SQL Server languages (PL-SQL and Transact-SQL).
• Web user interface technologies (HTML, JSP, Tag Libraries, AJAX, JavaScript) a plus.
• Experience in web application development a plus.
• Excellent communication skills.
• Ability to work closely with non-technical staff.
• Ability to work with little supervision.

To apply -> Send resume and cover letter to hotjobs@calendarclub.com and make sure you tell them that you heard about the job from Robert Gilbreath.

MARKTING COMMUNICATIONS DIRECTOR Opportunity Austin, TX

Kirkus Media is looking for an experienced Marketing Communications Director to lead a dynamic company experiencing fast growth and development. Ideal candidates will be master project managers with 5+ years experience in marketing and a proven history of getting results with press outreach, SEO and PPC initiatives, online advertising, and participation in conferences and events. We’re looking for someone with a natural gift for brand management and spooky mix of organizational/analytical skills and creative vision.

Responsibilities:
– Carefully manage and maximize the marketing budget
– Manage and enhance Kirkus’ brand
– Develop and execute the company’s media relations strategy
– Plan and organize Kirkus’ participation in industry events and conferences
– Manage Kirkus’ customer communications programs (customers include magazine subscribers, advertisers, authors, and publishers)
– Plan, execute and manage SEO and PPC campaigns, consistently updating them for optimal results and reporting progress
– Plan and buy all online advertising, including display advertising, email campaigns, and more
– Monitor advertisers’ results and support customers’ campaigns by driving impressions
– Create and execute campaigns and promotions to increase magazine and email newsletter subscriptions
– Manage and mentor marketing associate and interns
– Work closely with features editor to ensure the success of our social media programs, special issues, and promotions
– Collaborate with COO on branding, messaging, and strategy
– Collaborate with COO and Director of Technology on new product launches and other company initiatives
– Monitor and report detailed results on a weekly, monthly, and quarterly basis

Requirements:
– 5+ years marketing experience
– Web skills: SEO expertise, deep understanding of analytics programs (such as Google Analytics), basic HTML knowledge, and comfort with content management systems
– Adobe Creative Suite (esp. Photoshop) skills a plus
– Extreme organization and stellar attention to detail
– Expert communication skills a must

This is a full-time position based in Austin, TX. Benefits include health, dental, vision, 401k, PTO, and more. Please submit your resume and cover letter to Meg Kuehn: careers@kirkusreviews.com. No phone calls, please.

About Kirkus Media:

Founded in 1933, Kirkus has been an authoritative voice in book discovery for almost 80 years. Kirkus Reviews magazine gives industry professionals a sneak peek at the most notable books being published weeks before they’re released. When the books become available for purchase, Kirkus serves the reviews to consumers in a weekly email newsletter and on Kirkus.com, giving readers unbiased, critical recommendations they can trust.

Kirkus also has a full suite of author services, including Kirkus Indie, a review service for self-publishers, Kirkus Editorial, book editing services for unpublished and self-published authors, and Kirkus Marketing, services that help authors get discovered by consumers as well as industry influencers, such as publishers, agents and film executives. For more information, visit www.Kirkus.com.

Customer Service and Operations Manager Opportunity – Austin, TX

Company: Calendars.com
Job Title: Customer Service and Operations Manager
Reports to: Director of Ecommerce Operations and Customer Service
Location: Austin, Tx

Duties:
– Responsible for recruiting, hiring, retention, and ongoing management of Regular Full-Time Employees and 25+ seasonal agents.
– Oversee “Wow! That was easy” “Exceptions Made Here” customer experience, maintain communication, and ensure service levels are met across all channels
including: phone queues, email queues, chat queues, and new media channels (Facebook, Twitter, etc)
– Handle level 3 customer escalations
– Oversee training of seasonal agents
– Develop and maintain engaging training and reference materials including internal knowledge base
– Manage Quality Assurance processes including maintaining documentation, coaching, and conducting QA calibration sessions to profitably deliver service levels
– Monitor all customer feedback and work with relevant company departments to enable proactive and effective service
– Analyze customer contact, sales, and operations reporting to ensure operational and financial performance metrics and service level goals
– Analyze trends and develop plans to drive improved customer experience.
– Set clear and effective standards
– Review and implement Contact Center policies and procedures
– Manage workforce planning, forecasting, and staffing processes to profitably deliver service levels
– Maintain and continually improve customer self service knowledge base
– Work with Supervisors and Team Leads to develop and implement seasonal incentive programs including daily sales incentives and long term incentives.
– Identify, document and report problem issues regarding technology, promotions, and processes.
– Oversee dissemination of promotional and procedural information
– Identify, document, report and track problem issues regarding technology, promotions, and processes
– Document and maintain Standard Operating Procedures for Contact Center Operations
– Demonstrate positive and professional leadership behaviors to drive customer and employee satisfaction.
– Build and maintain strong collaborative relationships with internal and external business partners.
– Evaluate Contact Center professional development opportunities and provide feedback on industry best practices.
– Implement down time projects.
– Identify and cultivate subject matter experts
– Work cross departmentally to support company values of Commitment, Integrity, and Openness
– All other duties as required to provide a superior customer experience to internal and external customers.

Required Knowledge/Training/Skills/Qualifications:

· Bachelor’s degree and/or 6-10 years of Contact Center Operations/Management experience.
· 3-5 years E-Commerce Customer Service Experience
· 3-5 years experience training and creating training materials in E-Commerce field.
· Demonstrated knowledge of Contact Center best practices and service metrics.
· Demonstrated knowledge of Contact Center technologies including email management tool, voice, chat, and workforce management.
· Must be willing to support our mission to Create Joy and Gratitude and have a positive attitude.
· Must motivate and inspire team to achieve highest potential.
· Strong organizational skills. Detail-Oriented. Self starter. Intrinsically motivated.
· Strong verbal and written communication skills.
· Excellent interpersonal skills – team player.
· Team-oriented demonstrating a willingness to collaborate with team members.
· Ability to synthesize information, make inferences, problem solve, and offer solutions.
· Ability to multi-task and organize.
· Excellent Excel, Word, Outlook, and Internet Explorer skills. Intermediate SQL and ATG CSC skills a plus.
· Ability to type 30 – 40 WPM

Send resume and cover email to hireme@calendars.com

Linkedin Upgrades Email



I’m really impressed with this email from Linkedin. It’s a huge departure from their standard (dull) emails. It’s a great use of faces. It’s interactive -> mousing over a connection’s face pops up a little bit of info. The overall theme is a cool idea as well. Basically: We’re already half way through the year and here are changes / moves your connections have made in 2011. Linkedin makes a great deal of their revenue from job listings. I think is a nicely played way to get folks to think about making career changes which Linkedin hopes will get email recipient to browse the job listings.