American Airlines Site Redesign Letters

Part 1: Dear American Airlines

Part 2: The Response

This passage from Dustin’s response seems to hit home with me the most:

“some companies have a culture that just promotes bad taste and doesn’t encourage improvement. The ideology permeates the entire organization, lowering the required level of awesomeness expected from each employee. Companies like this just float along, in the background of capitalism, exchanging goods and services for money. And that is it. They suck.”

You can follow Dustin on Twitter here: @dcurtis

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